Privacy Policy

Shirley Faye’s Dispatching Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose personal and business information.

Information We Collect

We may collect the following types of information when you engage our services, complete an intake form, or communicate with us:

• Business name and contact information
• Owner/operator name
• Phone number and email address
• MC and DOT numbers
• Dispatch preferences and operational details
• Billing and payment information
• Communications and service-related correspondence

We do not knowingly collect sensitive personal information beyond what is necessary to provide dispatch support services.

How We Use Your Information 

Information collected is used solely to:

• Provide dispatch and administrative support services
• Communicate with clients regarding loads, scheduling, and service updates
• Maintain accurate records for service delivery and billing
• Improve service quality and operational efficiency
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade client information to third parties.

Information Sharing and Disclosure

We may share limited information only when necessary to perform services, including:

• Communicating with brokers or shippers at the client’s direction
• Processing payments through secure third-party providers
• Complying with legal requirements or lawful requests

All third parties are expected to maintain confidentiality and use information only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal and business information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, we take privacy protection seriously and continuously review our practices.

Data Retention

Client information is retained only as long as necessary to fulfill service obligations, meet legal requirements, and maintain accurate business records. Information is securely disposed of when no longer required.

Client Rights

Clients may request to:

• Review or update their personal or business information
• Correct inaccuracies
• Request deletion of non-essential information, subject to legal and contractual obligations

Requests may be submitted using the contact information below.

Third-Party Links

Our website or materials may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their policies independently.

Policy Updates

Shirley Faye’s Dispatching Services reserves the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of any changes.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Shirley Faye’s Dispatching Services
Email: shirleyfaye2015@mail.com
Phone:(423) 430-4055